Effective Date: April 3, 2026
If you purchase Shipping Protection at checkout, these Shipping Protection Terms apply.
IMPORTANT: Shipping Protection is a service contract, not an insurance policy, unless we explicitly identify a licensed insurance underwriter and policy terms.
1) WHAT SHIPPING PROTECTION COVERS
Shipping Protection provides the following benefits, subject to the limits below:
(A) Lost in Transit: If the carrier tracking shows no movement for 10+ business days or the package is confirmed lost.
(B) Damaged in Transit: If items arrive damaged due to shipping.
(C) Missing Items: If the package is delivered but items are missing (must be reported promptly).
2) WHAT SHIPPING PROTECTION DOES NOT COVER
Shipping Protection does not cover:
- incorrect address provided by the customer
- refusal of delivery
- packages marked 'delivered' but stolen after delivery (porch theft)
- delays that do not qualify as "lost"
- customs delays outside our control
3) CLAIM WINDOW (DEADLINES)
You must report:
- damage: within 7 days of delivery (with photos)
- missing items: within 7 days of delivery
- lost package: within 60 days of shipment
4) REQUIRED INFORMATION
To submit a claim, email quietprotector.limited@gmail.com with:
- order number
- tracking number
- description of issue
- photos (for damage)
- any carrier communications (if available)
5) OUR REMEDY
If the claim is approved, we will, at our option:
- reship the affected item(s) once at no additional cost, OR
- refund the price of the affected item(s).
6) LIMITS
Shipping Protection applies only to the specific order where it was purchased and is not transferable.
7) CONTACT
quietprotector.limited@gmail.com
Legal Name: Copyhero LLC
DBA: QuietProtector
Business Address: 16192 Coastal Highway, Lewes, Delaware, 19958